Refund policy

30-Day Return Policy

Clestic Home accepts eligible returns within 30 days after delivery. To start a return, contact us at sales@clestic.com before sending any item back. Returns sent without authorization may not be accepted.

Return Eligibility

Items must be unused, unwashed, and in their original sellable condition, with the original packaging, tags, accessories, and bundled components. Items showing wear, stains, odors, pet hair, laundering, misuse, damage caused after delivery, or missing packaging are not eligible.

Non-Returnable Items

Final-sale or clearance items, personalized or custom-made products, gift cards, and items marked non-returnable on the product page cannot be returned or exchanged.

Return Shipping

Customers are responsible for return-shipping costs for preference-based returns. Original shipping charges are non-refundable unless the return results from an incorrect, damaged, or defective item confirmed by Clestic Home. Please do not send returns to an address shown on a shipping label; the correct return instructions will be provided after approval.

Damaged, Defective, or Incorrect Items

Inspect your order when it arrives and contact us promptly if an item is damaged, defective, or incorrect. Include your order number and clear photos of the item, packaging, and shipping label so we can review the issue.

Refunds

After an approved return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method, normally within 7 business days after inspection. Your bank or card issuer may require an additional 10–12 business days to post the credit.

Exchanges

Contact us before returning an item for exchange. Availability is not guaranteed. The fastest option may be to return an eligible item and place a new order after the return is approved.